For e-commerce, customer interaction is very essential that helps in keeping a tab over the business. Business needs to monitor customer reaction and change in the business scenario, so it becomes important to adopt modern tools of customer interaction. These businesses use independent systems to manage different channels and achieve the task. The best way is to integrate the system with business for easy communication and sync of information.
There are many e-commerce companies that adopt modern tools for easy communication. Whaaky is one such online retail company that deals with apparel, fashion accessories, and mobile gadgets. The company has adopted CRM to understand customers’ reaction and market condition. Moreover, it has helped the company to streamline the process.
Let us now check few benefits of integrating e-commerce and CRM system:
Improves Customer Experience for your business:
The integration helps in improving customer experience and providing self-service portals to get access to order status, track shipment and inventory check.
Target Marketing & Promotional Campaigns:
With having centralized information, you can run targeted and personalized marketing & promotional campaigns. Targeted campaigns will certainly bring more effective and drive sales to your business.
Improved Demand Planning and Scheduling:
CRM integration enables to customer centric demand planning and scheduling for the company. This way company can forecast the demand for the products and manage the inventory.
Check Proper Reviews:
A well-performing company can handle things perfectly while checking out reviews. For instance, Whaaky reviews are highly positives which help this online e-commerce store to get better and better.
Check for the CRM service providing company that can help in maintaining the business without any hassle.
Owned by Trade2Online Pvt Ltd, Whaaky is a popular online shopping destination. It works as a deal site where deals go online on a daily basis. These deals are available from popular offline retailers across the country. From mobile and gadgets to apparels and fashion wears, Whaaky.com deals with all products.